•If we deliver you must phone for collection. • Machines are not insured, if not returned you pay for the replacement. • Make sure you know how to use the tools. Ask if you need help. Also, make sure of safety requirements. • Hires are charged for time out – not time used. Minimum 1 day (1 day = 24 hrs) • Scaffold is charged weekly, all other tools daily. • Tools must be returned Clean. e.g., if you paint onto a ladder, we charge for cleaning. • Negligent damages get charged separately. • Consumables not used may be returned for refund. • Only use heavy-duty extension leads, not thin household leads. • If you pay by cash we can refund in cash, if you pay by card we refund onto the card. (no debit cards) Card refunds can take up to 10 days. • Weekend hire starts after 2 pm Friday until 9 am Monday = 1-day charge. If you are late on Monday it is for 2 days. • If you keep machines for a long time we can give you a better rate.