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CONTACT US:      Southfield 118 Victoria Rd   021 705 5034 or 021 200 1960         NEW BRANCH    Maitland 160 Voortrekker Rd   021 569 3646      info@hireourtools.co.za
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Terms and Conditions

Click to view   General Conditions of Hire 

  • Deposits are refunded when tools are returned in a clean, working condition and on time.
  • The Daily Hire Rate plus the Deposit is payable upfront. Cash, Card or Eft. (FNB account 6200 4200 630 use your mobile number as reference)
  • Credit card refunds are possible but can take between 3 - 5 days due to Bank Processes. If possible, please pay deposit amounts in cash, it simplifies the refund process. We do not refund via EFT and debit card.
  • Read our Terms and Conditions please. We do not have insurance on the tools. Loss or negligent damage billed separately. We cover the cost of normal wear and tear.
  • We can deliver, contact our stores for costing please.
What we need for a Valid Hire Profile and why ?
  • Hire profile Application
    • Please complete this (linked document)  or the online application to speed up the initiation process (we can then pre-load your details before you arrive and thus save you time) you can email it back to info@hireourtools.co.za
    • Luckily this process only happens once – rest assured in terms of the POPI act (Protection Of Personal Information) all you information is kept VERY safe.
  • Why Identification and Proof of residence?
    • We need to know who to invoice.
    • We need to mitigate the risk we take when giving out equipment valued at thousands of rands.
  • Why a Photo and fingerprint?
    • Photograph – to make sure nobody else hires on your name (your protection from fraudsters).
    • Fingerprint – to give to SAPS in the event of theft or non return of equipment. (believe it or not, we have never needed to use this measure).
  • Why the Site address?
    • So that we can deliver or collect the equipment for you.
    • To determine area activity and to speed up transport scheduling
  • Why do we take your Money?
    • To buy new tools.
    • To pay our suppliers and service providers (on time – always).
    • To pay our staff and shareholders.
    • To support our two charities (Institute for the Blind and Muscular Dystrophy – 21 years running now!)
  • Why must everybody pay a Deposit?
    • To cover an additional days hire if you need it or longer or forget to return on time.
    • In some instances where tools are returned dirty or broken the deposit is withheld as a downpayment for the total cost of replacement or refurbishment.
Price List

Price List Download

Due to Rand / Dollar Fluctuation we reserve the right to change prices. E&OE

Tools are not Insured

Are the Tools Insured ?

NO the tools are NOT insured – nothing we hire out is insured

We do not have ANY insurance on the equipment once it leaves our building.

Insurance companies simply don’t offer this cover. Builders are however able to take out site insurance to mitigate their risk.

The reason Insurance companies WILL NOT insure us is because: it would be possible for unscrupulous people to “buy” equipment this way under the false pretense of hire.

When hiring, you sign a hire contract which binds both parties to certain T’s & C’s.

Clause 3 of the “General conditions of hire” on the reverse of the Hire Contract states:

  • “Insurance – The onus is on the HIRER to insure hired tools and equipment, the HIRER will be charged a fair market value for any loss or damage incurred while in the HIRER’S possession”

In the unfortunate event of a tool going missing please contact us immediately to OFF HIRE the tool, so that we can determine the replacement cost. ( we do sometimes discount this cost – depending on how old the piece of equipment is)

Thank you for your understanding

What happens if a tool is lost or stolen ?

The simple answer is - You pay for a new one. (age appropriate discount considered)

When hiring, you sign a hire contract which binds both parties to certain T's & C's.
Clause 5 of the "General conditions of hire" on the reverse of the Hire Contract states:

  • "The HIRER accepts full responsibility for any loss or damage to equipment after it has been removed from the Owner. If any equipment is lost while in the customer's possession full hire is payable until the equipment is returned or paid for at the Owner's full retail price."

Please note: We do not have ANY insurance on the equipment once it leaves our building.
Insurance companies simply don't offer this cover for obvious reasons. Builders are however able to take out site insurance.
In the unfortunate event of a tool going missing please contact us immediately to OFF HIRE the tool, so that we can determine the replacement cost. ( we do sometimes discount this cost - depending on how old the piece of equipment is)

Thank you for your understanding

What happens if a tool is damaged ?

We will send the tool to our in-store workshop for analysis to determine the cause.
If it is normal wear and tear - no problem. ( our rigorous preventative maintenance program usually eliminates this reason)

  • Remember it is not in our best interest for us to knowingly supply faulty equipment, it will end up costing us money to repair and replace - not to mention potentially losing a good client

If the tool is damaged due to:

  • negligence
  • inappropriate use
  • by accident
  • abuse

Then the repair cost will be billed to the client (person who hired the machine from us).

We go to great lengths to prevent damage by educating, asking questions and providing advice to our Clients and we hope that you and your staff will respect the equipment we hire out.

Thank you for your understanding

Can I return tools dirty?

Yes you can, if we can charge you a cleaning fee.
Remember the customer who had it before you cleaned it nicely, so that you could get a clean piece of equipment.
Please return the favour to the next customer.

Why do power Tools burn out ?

Common reasons why tools BURN OUT

  • Unskilled operators (most common)
    • often force a machine instead of letting it do the work.
    • can also be a safety risk , be warned.
  • Forced Slow down - (second most common and an important read below)
  • Incorrect application
    • using a small machine (to save money?) when a larger tool is required.
    • using woodworking tools for concrete work and visa versa.
  • Voltage supply.
    • Extension leads that are too short or too thin CAUSE excessive heat build up which puts more current through the windings and causes them to heat even further.
    • incorrectly calibrated Generators.
    • Spiderweb connections (too many leads and too many power tools connected on one circuit) VERY common on building sites.
  • Our experience staff will help you select the correct tool - feel free to ask their advice.
  • Email : info@hireourtools.co.za or simply Call 0217055034

Video that show's how this happens https://www.youtube.com/watch…

Burntout.png

This happens when you stall the machine by pressing too hard.

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Forced Slow down or Stall

The concept of overloading or slowing is applicable to all power tools.

Angle grinder motors are very powerful and they generate a lot of heat during normal use. To keep them cool they have a strong fan inside the angle grinder that sucks air in from the trigger switch area and blows it out the front of the grinder. This air passes across the brushes and the windings to prevent overheating and grinder burnout during normal concrete floor grinding.

Nine inch angle grinders are mostly used for heavy duty concrete floor grinding and are often used beyond their normal limits when the work is slow and difficult.

If your angle grinder smells like it is too hot, do not switch it off, immediately lift the grinder off the floor or move it to an area on the floor that you have already ground where it can spin freely again which will allow the fan to pass cool air through the grinder and cool it down. This will only take about 10- 20 seconds.

HOWEVER

  • IF the tool is making a strange sound it is probably too late already and you should switch it off.

Angle grinders are usually fine to use to their capacity which naturally slows them down a bit, but try not to slow them too much for too long because slowing the grinder dramatically increases heat – here is why:

When an angle grinder is used the friction from the diamond grinding wheel on the floor can cause the grinder to work so hard that it slows down to half its speed.

Stop grinder slowdown by NOT pressing too hard or forcing the machine, thinking it will cut faster - it won't.

The extra load pulls more current through the windings and causes them to heat up while at the same time it slows down the fan that is meant to keep them cool.

This causes a dramatic rise in heat through the windings and stopping the grinder at this time will remove all cooling and result in grinder overheating and burnout.

Experience indicates that grinders can "be saved" if they are cooled again quickly in the manner described above.

Price Guide - What is Xtra day Discount

Our Price Guide  indicates Xtra Day Discount

Xtra Day Discount is a discount on hired items as from day 2 onwards  *

  • The first day is charged at our Standard rate
  • All extra days are charged at a lower rate
  • The amount of discount depends on the type of machine
  • You Hire Profile may not be in arrears
What Petrol to use?

4 stroke machines preferably use LRP.
2 stroke machines (chainsaws and weedeaters) only use the special 2 stroke fuel that we supply.

How do we measure Diamond Blade Usage?

The Blades are measured with a Vernier when going out as depicted in the image attached, when the machine is returned, we measure again, and the Client pays for the difference (minimum is 1mm)

Southfield Branch
  • info@hireourtools.co.za
  • 021 705 5034
  • 021 2001960
  • 118 Victoria rd, Southfield / Plumstead, Cape Town, 7800
Maitland Branch
  • info@hireourtools.co.za
  • 021 569 3646
  • 160 Voortrekker Rd Maitland, Cape Town, 7405
NEW

Maitland Branch Opening End of August 2020

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